Return Policy
We want you to be delighted with your LAKINZA purchase, and we understand that sometimes things may not go as planned. Our return policy is designed to make the process as easy and hassle-free as possible.
Eligibility
To be eligible for a return, please ensure that:
- The item was purchased directly from LAKINZA.
- The item is unused, unopened, and in its original packaging.
- The return request is initiated within 15 days of the purchase date.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at contact@lakinza.com with your order number and details about the item you wish to return.
- Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Packaging: Securely package the item, including all original packaging and any additional items that came with the product.
- Shipping: Ship the item to the address provided, and be sure to include the RA number on the package.
Refund Process
Once we receive your returned item and inspect it, we will process your refund. Please note the following:
- Refund Method: Refunds will be issued to the original method of payment.
- Timing: Refunds may take 5-7 business days to appear in your account, depending on your financial institution.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been opened or used. We strongly suggest you take your measurements before placing an order. Follow the guide here below to measure yourself
- Gift cards.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@lakinza.ca. We will work with you to replace the item or issue a refund.
Questions or Concerns?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at hello@lakinza.ca. We're here to help!
Thank you for choosing LAKINZA. We appreciate your trust in our natural, vegan skincare products.
Let customers speak for us
Beauty of Joseon Ginseng Essence Water is pure magic in a bottle! It leaves my skin feeling incredibly hydrated and revitalized, with a noticeable glow. I'm obsessed with its lightweight texture and how it effortlessly absorbs into my skin. A definite staple in my skincare routine
Mediheal Vitamin C Brightening Serum is a game-changer! My skin feels radiant and refreshed after using it. Highly recommend!
Merci Lakinza
Crème très hydratante qui convient à ma peau sensible,elle donne un effet Glass Skin.Au réveil mon teint et frais et lumineux je vais recommander certainement
Axis-y Dark Spot Glow Serum from Lakinza.ca is a skincare game-changer. This serum effectively targets dark spots and hyperpigmentation, revealing a brighter, more even complexion. Lakinza's fast shipping and attentive service ensure a seamless shopping experience. Since incorporating this serum into my routine, my skin has become noticeably clearer and more radiant. For effective results and top-notch service, Lakinza.ca is my trusted skincare destination.
il laisse la peau fraîche
J’ai une peau mature
Il laisse la peau douce et propre
I have originally purchased a different toner but due to certain circumstances, I exchanged it to this one. I was lucky that I ended up with this toner. I have very sensitive and dehydrated skin which was also gravely damaged by a chemical pilling a few years ago, thus, maybe products just simply don’t work for me. However, this toner does not only smooths my skin and does not irritate my skin, it also soothe redness and any spots I had previously. It does have a smell to it, but it is not a bad one and over time, I do not take notice of it anymore. In the beginning, I did have a reaction to it, but only because it contains many fermented ingredients and it was a lot to take for my skin at first. I would recommend to start off slowly at first, just to let the skin get used to it before applying it morning and evening. I use my hands to lightly stamp and then tap the product into my skin right after I’m done with cleansing my skin. So far, it is a dream.
WOW WOW WOW, I love this product, smells and feels amazing.
I have a very dry skin and this emulsion made my skin so soft, smooth and bright
Just Amazing
Oh my God, the price for this moisturizer is amazing! Huge shoutout to Lakinza for making it accessible haha ! This product is a game-changer and if locks in moisture like a dream ! Its so popular all over tiktok and finally got to use it !! Thank you so much, Lakinza , i think im gonna be your most loyal client from now on !! 🥰
After scouring TikTok for this COSRX, I finally found it at the cheapest price on lakinza ! The delivery was lightning fast, got it in just three days. I've been trying it, and my skin is loving it! Achieving that coveted glass skin has never been this easy. Highly recommend!❤️❤️❤️
Honestly thid cleansing oil from Lakinza is a skincare game-changer! The lightweight formula effortlessly removes makeup and impurities, leaving my skin feeling refreshed and thoroughly cleansed !!! . Not only does it dissolve even the most stubborn makeup, but it also works like magic to unveil a natural glow. After incorporating it into my routine, I noticed a radiant transformation in my skin. Will definitely be repurchasing 😍😍😍😍
Ce sérum à texture crème donne immédiatement un effet raffermissant et laisse un fini non gras.
Merci Lakinza.ca pour les bons produits et surtout le prix abordable et la livraison rapide
J'adore ce sérum qui a rendu ma peau lisse avec un éclat et une bonne mine,merci Lakinza pour les produits haut gamme et pour la livraison rapide
Un tonique qui laisse ma peau douce avec un coup d'éclat instantané ,mon teint et plus uniforme et clair avec un super glow